Shipping Rates and Delivery Times

Shipping Rates

Shipping fees are based on the destination, size and weight of your item(s). Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, fill out the estimate shipping form and click the ‘Get A Quote’ link from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination. If you’re logged in and have previously placed an order with us, your information will be saved.

Delivery Times

Shipping times are estimates and not guarantees and do not include order processing time. They may be affected by factors over which Pinnacle West has no control, including incorrect delivery addresses, weather delays etc. Please allow 5 to 7 business days for standard ground shipping.

Delivery

Standard delivery only occurs on regular business days and does not include weekends or holidays. Please be available or have a responsible person available to sign and accept your order during business hours. If a delivery cannot be made, the carrier will provide instructions to receive your order (local warehouse, 2nd attempt, etc.).

Shipping Damage

The item(s) are carefully packed for shipment by our shipping department in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions. Please check all shipments when they are delivered for shortages or external signs of damage. If packages in your shipment appear damaged, you should immediately unpack them and inspect the contents. If you find a problem, notify the delivery driver of the item(s) involved before you sign and accept your order. Failure to do so may result in the carrier refusing to honor the claim.